Policies

Terms & Policies

Set out below are the terms on which  Bellezza Clinic London  provides service to its clients.

Please ensure that you have read and fully understood Bellezza Clinic London Terms and Policies prior to booking any  treatment.

1. APPOINTMENTS AND CANCELLATION POLICY

• All therapists  at Bellezza Clinic London are trained and approved in accordance with the company’s treatment protocols and therefore we do not guarantee continued treatment with a named therapist. While we will make every effort to meet requests, we cannot guarantee a specific practitioner or gender.
• If you need to cancel or rearrange your appointment, please give us 48 hours notice. Failure to give 48 hours notice to cancel or rearrange your appointment will result in the loss of the treatment from your prepaid course of treatments or deposit being redeemed. Bellezza Clinic London may send a courtesy reminder via SMS at least 24 hours prior to your appointment, however this is NOT to be seen as a reminder of your 48 hour cancellation or reschedule period.
• Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.
• Bellezza Clinic London will endeavour to ensure that your appointment runs according to arranged time; however, should we need to cancel your appointment at short notice , we will make every effort to contact you in advance.
• Prior to your appointment we will inform you of any preparation required such as shaving, make up removal, avoidance of sun exposure etc Please be aware that if you arrive to your appointment and it is deemed unsafe to continue with your treatment by our staff due to tanning or recent sun exposure, you will also be liable to pay the cancellation fee.
• Please be advised makeup, deodorant, perfume and oil based products must be removed before treatment. Practitioners will cleanse the area however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

2. LATENESS POLICY

• If arrival is delayed it is not always possible for us to accommodate your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last minute changes if we can however this is only if the appointment is available for a later time. Please be aware that with certain skin treatments we may require you to arrive 30 minutes prior to your appointment for the application of numbing cream. Please be advised any lateness may mean the treatment is cancelled if staff members do not feel they can perform treatment without numbing cream having been applied.

3. REFUND POLICY

• Booking Fee Deposits: Booking fee deposits are 25% of booking unless told otherwise. We may round this up/down to nearest pound. Booking fee deposits can be paid by credit card, PayPal, bank transfer or cash. Card details are not stored and are processed while you wait. Booking fee deposits will be deducted from your total appointment bill when paying, Leaving you with the remaining 75% to pay on the day of your appointment. All booking fee deposits are non-refundable if you cancel with less than 48 hours notice or fail to attend your appointment you will lose your booking fee deposit. Booking fee deposits may be refunded or transferred if re-scheduling your appointment before the 48 hour cancellation period.
• Please note at Bellezza Clinic London we do not offer refunds on treatments or products. If you change your mind about a treatment you have purchased within 14 days, and none of your sessions have been redeemed yet, we are happy to offer an exchange for another service or a credit note.
• Returns Policy & Procedure
  Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 07916565280 or email info@bellezzaclinic.com. If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification. Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.
  
  Returns address:
  Bellezza Clinic London, 2 Wimpole Street, W1G0EB, London
  
  Cancellation/Refund policy:
  You have the right to cancel your order at anytime within 14 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order. Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.
  
  We will process a refund on receipt of goods. Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.
  
  Refused & Undeliverable Packages:
  All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Effortless Skin Ltd has incurred in sending the products out to you.

4. LIABILITY POLICY

• Bellezza Clinic London will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Bellezza Clinic London regarding the care of a treated area.

5. COMPLAINT POLICY

• We always try to give the best service possible, but there may be times when you feel that this has not happened. you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help.
• The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.
• During the course of the investigation, we may require you to attend an additional consultation meeting with the practitioner involved in your treatment If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s manager will review your case.

6. PAYMENT POLICY

• Correct payment must be received before treatments can be scheduled and commenced. Generally this is in full or can be via our finance options. If you refuse to pay in advance we have the right to refuse your treatment. Instalments must be paid at predetermined intervals – 50% on your consultation/first treatment, 25% on your second treatment and 25% on your third treatment. A two part instalment can only be applied for treatments over £500, and a three part instalment option is applicable for treatment courses above £1000.

7. CHILD CARE POLICY

• Children are welcome into our clinic, however our staff are regrettably not able to supervise children during treatments for health and safety and insurance purposes. We politely ask that you do not bring your children along with you unless they are supervised by another adult.

8. PRIVACY

• PRIVACY POLICY - LAST UPDATED: (22/11/18)
  
  Bellezza Clinic London ("us", "we", or "our") operates http://www.bellezzaclinic.com/  (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
  
  We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
• Information Collection and Use
  
  While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name ("Personal Information").
  
• Log Data
  
  Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
  
  In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this Data.
  
• Communications
  
  We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be relevant to you.
  
• Cookies
  
  Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
  
• Security
  
  The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
  
• Changes to This Privacy Policy
  
  This Privacy Policy is effective as of (22/11/2018) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
  
  We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
  
  If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
  
• Contact Us
  
  If you have any questions about this Privacy Policy, please contact us.